Shipping policy

Shipping Policy

Last Updated: 12/05/2026

Thank you for shopping with kavalo.in. We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand how shipping and delivery work.

1. Order Processing Time

All orders are processed within 05-10 day after payment confirmation.

Orders are typically processed on:

  • Monday to Saturday
  • Excluding public holidays and special closure days

Please note:

  • Orders placed after business hours may be processed the next business day.
  • During sales, festivals, or high-demand periods, processing times may be slightly delayed.

2. Shipping Methods

We partner with trusted courier and logistics providers to ensure reliable delivery.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping
  • Cash on Delivery (if available)
  • Local Delivery (if applicable)

Shipping options available for your order will be displayed during checkout.

3. Shipping Charges

Shipping charges are calculated based on factors such as:

  • Delivery location
  • Order weight
  • Shipping method selected

Estimated Shipping Cost:

  • Standard Shipping: 99
  • Express Shipping: 199
  • Free Shipping: Available on orders above [FREE SHIPPING AMOUNT] (if applicable)

Any applicable shipping fees will be shown at checkout before payment.

4. Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Metro Cities: 4-8 DAYS
  • Other Locations: 5-10 DAYS
  • Remote Areas: Delivery may take additional time

Please note that delivery times are estimates and may vary due to factors beyond our control.

5. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email or SMS
  • Tracking number
  • Courier partner details

Customers can track their shipment using the tracking link provided.

If you do not receive tracking details within 2 DAYS, please contact us at:

Email: kavalo7478@gmail.com

6. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Courier disruptions
  • Public holidays
  • High order volumes
  • Remote delivery locations
  • Natural disasters or unforeseen circumstances

We appreciate your patience in such situations and will do our best to keep you informed.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete address information is provided:

  • Delivery may be delayed or unsuccessful
  • Additional shipping charges may apply
  • We may not be able to offer refunds for failed deliveries caused by incorrect information

Please double-check your address and contact details before placing an order.

8. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery fails due to:

  • Customer unavailability
  • Incorrect address
  • Refusal to accept the order

the package may be returned to us. Additional re-shipping charges may apply.

9. Damaged or Lost Packages

If your package arrives damaged or appears lost in transit:

  • Contact us within 24 HOURS of delivery
  • Provide your order number and supporting photos (if applicable)

We will investigate the issue with the courier partner and work toward a suitable resolution.

10. International Shipping

[CHOOSE ONE OPTION BELOW]

Option A — If You Ship Internationally

We currently offer international shipping to selected countries.

Please note:

  • International delivery times may vary
  • Customers are responsible for customs duties, taxes, or import charges imposed by their country
  • We are not responsible for delays caused by customs clearance

Option B — If You Do NOT Ship Internationally

Currently, we only ship within India and do not offer international shipping at this time.

11. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

kavalo.in
Email: kavalo7478@gmail.com
Business Address: SILIGURI, WEST BENGAL