Refund policy
Return & Refund Policy
Last Updated: 12/05/2026
At kavalo.in, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
Customers may request a return if the product:
- Is damaged, defective, or incorrect
- Is unused and in original condition
- Includes original tags, packaging, accessories, and invoice
- Is returned within the eligible return period
To be eligible for a return, products must not show signs of:
- Use or wear
- Washing or alteration
- Physical damage caused after delivery
We reserve the right to reject returns that do not meet our return conditions.
2. Return Timeframe
Returns must be requested within 1 DAY of receiving the order.
Requests submitted after the return window may not be accepted.
To initiate a return, please contact us at:
Email: kavalo7478@gmail.com
Include:
- Order number
- Product details
- Reason for return
- Photos/videos (if applicable)
3. Refund Process
Once we receive and inspect the returned item:
- We will notify you regarding approval or rejection of the refund.
- Approved refunds will be processed to the original payment method.
Refund Processing Time:
Refunds are usually processed within 10 DAYS after approval.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
4. Exchange Policy
We may offer exchanges for:
- Damaged items
- Defective products
- Wrong products delivered
- Size replacement (if applicable)
Exchange requests are subject to product availability.
If the requested replacement item is unavailable, we may offer:
- Store credit
- Alternative product
- Refund
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 24 HOURS of delivery
- Share clear photos/videos of the issue
- Include packaging images if possible
After verification, we will arrange:
- Replacement
- Exchange
- Refund
depending on the situation.
6. Non-Returnable Items
The following items may not be eligible for return or refund:
- Used or damaged products
- Products without original packaging
- Customized or personalized items
- Gift cards or promotional items
- Personal care or hygiene-related products
- Clearance or final sale items
Additional non-returnable categories may be specified on individual product pages.
7. Return Shipping Costs
Option A — Customer Pays Return Shipping
Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.
Option B — Store Covers Return Shipping
We provide free return shipping for eligible returns approved by our support team.
[CHOOSE THE OPTION THAT APPLIES TO YOUR STORE]
8. Cancellation Policy
Orders may be canceled before shipment.
Once an order has been shipped, cancellation requests may not be accepted and the customer may need to follow the return process instead.
9. Refund Exceptions
Refunds may not be issued in cases involving:
- Incorrect shipping address provided by customer
- Failed delivery due to customer unavailability
- Minor color or design variations due to screen settings
- Delays caused by courier services or unforeseen circumstances
10. Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your payment provider or bank
- Wait for official processing time
If you still need assistance, contact us at:
Email: kavalo7478@gmail.com
11. Contact Information
For any return, refund, or exchange-related questions, please contact:
kavalo.in
Email: kavalo7478@gmail.com
Business Address: SILIGURI ,WEST BENGAL